Terms of Use

Introduction

The following terms and conditions under this Privacy Policy govern the use of the Sajan International Private Limited, a non-banking financial company incorporated under the Companies Act, 2013 and registered with the Reserve Bank of India (“RBI”) (“Company”, “NBFC”, “we”, “us”, “our”) and/or all of its direct or indirect affiliates, subsidiaries and the information available on or from this (www.sajaninternational.com) (“Website”), Mobile Applications (“App”), Platform (“Platform”).

Please read the following terms and conditions carefully before using this site. If you do not agree with any of these terms and conditions, you must not use this Website, App or Platform.

By accessing or availing any Service, the customer/borrower/user (“Customer”, “you”, “your”) agrees to be bound by these T&C, the loan agreement and other related documents, policies and guidelines issued by the Company from time to time.

1. Eligibility

1.1 The Services are available only to persons who are competent to contract under the Indian Contract Act, 1872.

1.2 The Company may prescribe additional eligibility criteria for specific products, including credit assessment norms, documentation and KYC requirements.

2. Regulatory Compliance

2.1 The Company is regulated by the RBI and conducts its business in accordance with applicable laws, RBI directions, guidelines, circulars and notifications, as amended from time to time.

2.2 Grant of any loan or financial facility is subject to internal policies of the Company and regulatory requirements.

3. Ownership

All interest, rights, title, trademarks, copyrights, and any other intellectual property rights in this Website, App or Platform belong to Sajan. Further, the names and other indicia identifying the products and services are the proprietary marks or used under license granted by their respective owners. All trademarks, service marks, trade names and service marks (collectively the “Marks”) are trademarks or registered trademarks of and are proprietary to Sajan, or other respective owners that have granted Sajan the right and license to use such Marks.

4. Intellectual Property

All information displayed, transmitted or carried on this Website, App or Platform (including, but not limited to, directories, guides, articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, logos etc.) is protected by and in the name of Sajan and under various other intellectual property laws in the territory of India.

5. General Terms & Conditions

a. These Product Details are limited to the product offered based on the documents and details submitted by the customer at the time of application, and in case of any discrepancy found later, NBFC shall have a right to revoke this product.

b. Customer may need to provide certain additional details or documents as required by the NBFC at the time of actual availing of the product.

c. The actual availing of the product shall be subject to:

• Execution of the agreement between the parties, which shall be the final, binding and superseding document for all purposes for this relationship; and
• Customer providing his express consent to the Tenure and Interest Rate offered to him at the sole discretion of the NBFC.

d. The NBFC shall have all the rights to discontinue any product at any time with or without prior notice. The NBFC shall also have the right to modify the product to any extent and revise the Amount Sanctioned, Interest Rate, Processing fees or any other charges at its sole discretion with or without any prior intimation to the customer.

e. This Product Letter is valid for a period of 120 months and the customer may need to undergo an underwriting process at the expiry of the term.

Important Borrower Notes

The Borrower may note that Sajan International shall be the Lending Services Provider for the Lender and CreditMitra shall be the Digital Lending platform for all purposes.

• The Borrower can, within the cooling-off/look-up period, exit the loan by paying the principal and the proportionate APR without any penalty.
• The Borrower shall note that the account shall be classified as Non-Performing Asset (NPA) as per the extant RBI Circulars/Regulations when the payment of Loan instalment (principal and/or interest) remains overdue for more than 90 days, that is, the account will be marked as NPA on the 91st day of continuous default from the original due date.

Illustrative NPA Classification Example

• If the due date of a loan account is March 31st, 2025, and full dues (Principal and Interest) are not received before running the day-end process on 31st March 2025, the date of overdue shall be considered to be March 31st, 2025.
• If the account continues to remain overdue, then the account shall get tagged as SMA-1 upon running the day-end process on April 30th, 2025, i.e., upon completion of 30 days of being continuously overdue.
• Similarly, if the account continues to remain overdue, it shall get tagged as SMA-2 upon running the day-end process on May 30th, 2025, and if it continues to remain overdue further, it shall get classified as NPA upon running the day-end process on June 29th, 2025, i.e., upon completion of 90 days.

Collection & Recovery

Upon the account of the borrower being 1 day past due, the details of the borrower shall be shared with our official collection partners, the details of whom shall be shared with the individual borrower. The collection agencies shall reach out to the borrower on behalf of the Lender on his registered contact number and/or address. The lists of Collection Agencies engaged are displayed on our website and the website of the LSP.

In case of any issues regarding any Recovery Practices implemented, a complaint can be raised according to the Grievance Redressal Policy available on the website of the RE. For any Grievance, you can contact the Nodal Officer of the Lender in the manner specified in the Grievance Redressal Policy of the RE.

6. Limitation of Liability

The Company shall not be liable for any indirect, incidental or consequential damages except as mandated under applicable law.

7. Amendment

The Company reserves the right to amend these T&C at any time in compliance with applicable laws. Updated T&C shall be made available on the Company's website.

8. Governing Law and Jurisdiction

These T&C shall be governed by and construed in accordance with the laws of India. Courts at Delhi shall have exclusive jurisdiction.

9. Acceptance

By availing the Services, the Customer confirms having read, understood and accepted these T&C.